Delivery and returns

Delivery

At Markberg.com we want to give our customers the best possible terms for delivery, the following will be the basis for our delivery and freight:

Orders for delivery in EU:                      

Free delivery for orders above 300 DKK / 40 EUR.

Freight cost 39 DKK / 5 EUR for orders below 300 DKK / 40 EUR

Orders for delivery outside EU:             

179 DKK / 24 EUR

When you receive your package, it is important that you control the contents of the package. If the package or the content is damaged, you must inform us within 2 days.

Markberg will deliver your package with UPS or GLS and the package will be delivered to the given delivery address.

Return

When shopping at Markberg.com you will be able to regret your purchase within 14 days. Markberg.com will return your purchase amount when we receive your return package or documentation of return after 14 days.

All Christmas presents can be retuned until January 10th 2020

When you return your products to Markberg.com you must cover the costs of the return and ship the products in a proper package.

The return address:

Markberg ApS
Helge Nielsens Alle, 7, Port 5
8723 Løsning
Denmark

We recommend that you send your package return as a track and trace delivery. This way we avoid any doubt that the package has been recieved at our warehouse.

  • ● The product must be in the same condition, as when you received the product.
  • ● Please attach the received return note and delivery note in the shipment

Product condition

You must return the goods in the same condition, as you received them and with the original receipt, if you want your purchase amount returned. You may try the product in the same way, as you would have in a store. The product will be checked when it arrives.

Refund

When you have returned the products to us, we will refund your purchase amount in the same way as we received the order within 14 days. Be aware the refund doesn’t include any shipping costs. The refund will be hold back, until Markberg have received the goods. The amount for the returned goods, will be transfered to the same credit card as used by placing the order.

Feel free to contact us if you have any questions at all. You can contact us by phone +45 86130080 or by e-mail: contact@markberg.com