Delivery & Returns
At Markberg.com we want to give our customers the best possible delivery terms.
Please carefully read the following.
SHIPPING OPTIONS AND RATES:
At Markberg.com we want to give our customers the best possible terms for delivery. The following will be the basis for our delivery and freight:
Orders for delivery in EU:
Free delivery to parcel shops for orders above 65 EUR.
Freight cost 9 EUR for orders below 65 EUR.
Orders for delivery outside EU:
24 EUR
When you receive your package, it is important that you check the content of the package. If the package or the content is damaged, you must inform us within 2 business days.
Markberg will deliver your package with UPS or GLS and the package will be delivered to the given delivery address.
SHIPPING
All Markberg orders are shipped out from our warehouse in Denmark to your country. The Estimated Delivery window provided by Markberg reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by freight delay, Customs hold, or any other unforeseen complications outside of Markbergs control.
CHRISTMAS
The last day for ordering before Christmas depends on the country to which your order is to be shipped. Below, you can see the last ordering day for your country. If you order after this day, we cannot guarantee that your order will arrive before Christmas.
FRANCE, ITALY,SPAIN - 17. DEC
OTHER EU COUNTRIES - 10.DEC
OUTSIDE THE EU - 6.DEC
CUSTOMS INFORMATION
Items in your order that are designated for shipment to countries outside of Denmark may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.
For specific information about customs, import duties, etc., please contact your local tax and customs authorities.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
RETURNS
Try on your purchase at home and let us know straightaway if you would like to return. When shopping at Markberg.com you can return your order within 30 days after receiving your order.
The return address:
Markberg ApS
Helge Nielsens Alle, 7, Port 5
8723 Løsning
Denmark
When returning your item to Markberg.com you must cover the costs of the return and ship the products in a proper package. We also recommend that you send your return order as a track and trace delivery. This way we can verify proof of delivery at our warehouse.
Please include the return note in the shipment.
PRODUCT CONDITION
Items must be returned to us unused with all tags and labels still attached. Returns that do not meet our policy will be sent back to you.
REFUND
Once the return has been checked by our team. We will refund you as quickly as possible and to the original payment method. If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid. If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher
Refund requests may take 1-2 business days (Mon-Fri) to review. Once approved, please allow up to 10 days for domestic customers and up to 35 business days for international customers, to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is faulty or canceled.
Feel free to contact us if you have any questions at all. You can contact us by phone +45 86130080 or by e-mail: contact@markberg.com
EXCHANGE
Need A Different Color or Size? Unfortunately, we are not able to process exchanges. If you wish to buy another style, simply return it and we will issue a refund as mention above, and then you can purchase the new item separately.