Terms & Conditions

GENERAL

Markberg ApS
Helge Nielsens Alle, 7, 2B
8723 Løsning
Denmark
CVR: 34583196

If you need any help or got some questions, feel free to contact us by phone +45 8313 0080 or e-mail: contact@markberg.com

 

 



ORDER

The product must be ordered at Markberg.com

In the order we need you to infirm us with your name, address, cell phone number, e-mail and card information.

When you have made an order, you will get an order confirmation by e-mail. Please check you spam filter, if you haven’t received it. The order confirmation will be sent immediately after the payment is registered. If the payment information is incorrect, the payment and the order will be rejected.

Please contact us if you made a mistake doing the order.

An order made on a holiday or in the weekend, will be processed on the following working day.

 

 

Payment


The prices on Markberg.com are in euro, which is incl., VAT. At Markberg.com, we take reservations for typos, price changes and sold-out items.

When buying at Markberg.com it is possible to pay with the following credit cards:

  • VISA
  • Visa Electron
  • Mastercard
  • Maestro
  • American Express
  • Diners Club International
  • JCB or MobilePay.


When the order is shipped from our warehouse, we will deduct our payment from your credit card.

 

Klarna Invoice Payment

When paying with an invoice, the invoice to the buyer is sent when the item is shipped. The payment deadline is stated on the invoice. For payment by invoice, the payment period is 14 days from the day the goods are sent from us. To be able to pay by invoice, our payment partner requires your social security number to carry out a credit assessment, in addition to your order being sent to your registered address in the National Register. Here you can read Klarna's terms for invoice payment.

There is no invoice fee if you choose to pay with Klarna Faktura. If payment is not made, a reminder fee and default interest will be added according to Klarna's rules and standard fees. If payment after this still does not take place, the case will be sent for collection to a debt collection agency where additional costs may be incurred.

 

Klarna Partial Payment


You also have the option of choosing Klarna Partial Payment and Klarna Account. Just like when you buy with a regular invoice, you get the goods before you pay. You can choose to split your payment in 6, 12 or 24 months. Klarna Account divides your invoices so that you only receive one invoice each month, where all Klarna invoices you have purchased for the past month are collected. Here you can read Klarna's partial payment terms and here you can read Klarna Account terms.



In order to offer you Klarna's payment solutions, we can transfer your personal information at checkout in the form of contact and order details to Klarna, so that Klarna can assess whether you qualify for their payment solutions and to tailor these payment solutions to you.

Your transferred personal information will be processed in accordance with Klarna's own privacy statement.


 

Delivery

At Markberg.com we want to give our customers the best possible terms for delivery. The following will be the basis for our delivery and freight:

 

Orders for delivery in EU:                      

Free delivery for orders above 55 EUR.

Freight cost 9 EUR for orders below 55 EUR.

 

Orders for delivery outside EU:

24 EUR

 

When you receive your package, it is important that you check the content of the package. If the package or the content is damaged, you must inform us within 2 days.

Markberg will deliver your package with UPS or GLS and the package will be delivered to the given delivery address.

 



RETURN


When shopping at Markberg.com you will be able to regret your purchase within 14 days. Markberg.com will return your purchase amount when we receive your return package or documentation of return.

When you return your products to Markberg.com you must cover the costs of the return and ship the products in a proper package.

The return address:

Markberg ApS
Helge Nielsens Alle, 7, Port 5
8723 Løsning
Denmark

We recommend that you send your return package as a track and trace delivery. This way we avoid any doubt that the package has been recieved at our warehouse.


The product must be in the same condition, as when you received the product.
Please attach the received return note and delivery note in the shipment


PRODUCT CONDITION
You must return the goods in the same condition, as you received them and with the original receipt, if you want your purchase amount returned. You may try the product in the same way, as you would have in a store. The product will be checked when it arrives.

REFUND
When you have returned the products to us, we will refund your purchase amount to the credit card. Be aware the refund doesn’t include any shipping costs. The refund will be held back, until Markberg have received the goods. The amount for the returned goods, will be transfered to the same credit card as used by placing the order.

Feel free to contact us if you have any questions at all. You can contact us by phone +45 86130080 or by e-mail: contact@markberg.com



 

WARRANTY


On all of Markbergs products there is by the Danish law a 24 months warranty, which includes manufacturing or material defects which may occur under normal use of the product. The warranty does not cover damage, malfunction or wear that is caused by poor maintenance, improper use or wear and tear.

If you discover an error, defect or claim at your Markberg product, then please send us an e-mail where you write your information, attach a picture of the claim and the receipt. When you have informed us about the claim and given us this information, we will arrange a return if the claim has been accepted. Please always make sure that the product is returned in a proper packaging. Markberg does not refund any shipping costs, if there hasn’t been made an agreement about it. Once we receive your claim, it will be reviewed and assessed within 5 workdays.


Always remember to save the receipt and send a copy of it in any possible claim situation.

You can contact us by phone +45 86130080 or by e-mail: contact@markberg.com

 




PRIVACY POLICY

 

Markberg ApS will collect personal data for the completion of a transaction at our web shop.
The personal data collected by us will include your name, e-mail address, private address and phone number.

 

Your data will be registered at Markberg ApS and will be archived for five years, afterwards the data will be deleted.

 

Please note, that we will only use your personal data if you have prior given your explicit consent.

 

In general, we do not transfer your personal data to a third party without your consent.
However, information which is used for delivery of orders will be transferred to the shipping company used by Markberg. Your personal data is disclosed to Markbergs partners, who deliver services on behalf of Markberg.

 

Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public authorities or the police. For example, in case of suspicion of credit card fraud.

 

As a registered costumer at Markberg, you are at any time entitled to be informed about your personal data if requested by you. You also have the right to get your data deleted in our system.

 

If you got any questions or changes, please contact us by e-mail: contact@markberg.com       

 




COOKIES


Markberg ApS are using cookies to collect data from our website, which is used to improve the consumer's shopping experience. The collected data is also used for marketing purposes in the form of demographic and user-related advertisements, so we can deliver targeted online advertisements. For all advertising formats, we register the users clicks on the delivered advertisements.

A cookie is a passive file and cannot collect information from the user’s computer, spread computer viruses or other damaging programs. The information in the collected data will be anonymous and cannot be assigned to named users. www.markberg.com uses cookies in accordance with the cookie policy.


REMOVE COOKIES

How to delete or avoid placing cookies depends on which browser you are using. If you use a PC, cookies can be deleted using the shortcut keys, [CTRL] + [SHIFT] + [Delete].

If that doesn’t work, of if you are using a MAC, click on the link below that matches the browser you are using:




If you need further information about the website or the use of cookies, please contact us by e-mail contact@markberg.com

 

 




COMPLAINTS

You are more than welcome to contact us, if you wish to appeal against the processing of your personal data or your order. Please contact us by e-mail: contact@markberg.com or phone: +45 8613 0080. If we are not able to find a solution, then you may contact following:

 

Denmark:

 

Other EU countries: