Markberg ApS
Helge Nielsens Allé 7, Gate 6
8723 Løsning
Denmark
CVR: 34583196

If you need help or have any questions, feel free to contact us by phone +45 8613 0080 or e-mail: contact@markberg.com

The product must be ordered at Markberg.com

In the order we need you to inform us with your name, address, cell phone number, e-mail and card information.

When you have made an order, you will get an order confirmation by e-mail. Please check you spam filter, if you haven’t received it. The order confirmation will be sent immediately after the payment is registered. If the payment information is incorrect, the payment and the order will be rejected.

Please contact us if you made a mistake doing the order.

An order made on a holiday or in the weekend, will be processed on the following working day.

All Markberg orders are shipped from our warehouse in Denmark.

Delivery within the EU: Free delivery to parcel shops on orders of 65 EUR or more. Orders below 65 EUR: 15 EUR shipping.
Delivery outside the EU: 29 EUR.

We ship with UPS or GLS to the delivery address you provide. When you receive your parcel, please check the contents. If the parcel or the contents are damaged, you must inform us within 2 business days at returns@markberg.com.

CUSTOMS INFORMATION
Items in your order that are designated for shipment to countries outside of Denmark may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly by the carrier.

For specific information about customs and import duties, please contact your local tax and customs authorities. We have no control over these charges and cannot tell you what they might be, as customs policies and import duties vary widely from country to country. The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

You can return your order within 30 days of receiving it. Orders placed between 1 November and 31 December 2026 can be returned until 15 January 2027. If you receive your order late, you still have the full 30 days from delivery.

Return shipping is at your own expense. Please pack the items securely and send them to:
Markberg ApS, Helge Nielsens Allé 7, Gate 6, 8723 Løsning, Denmark

We recommend using a tracked shipping service so that delivery to our warehouse can be confirmed. Please include the return slip in your parcel.

We will refund you within 14 days of receiving your return, to the original payment method. Depending on your bank or payment provider, it may take a few extra days before the amount appears on your account.

If you return your entire order, we also refund the original standard delivery cost. Return shipping is not refunded unless the item is faulty.

Questions about returns: returns@markberg.com

You may examine the items as you would in a store. Please return them with all tags and labels attached. If an item has been handled more than needed to examine it, we may deduct the loss in value from your refund.

Gift boxes: The price of a gift box is only refunded if the box is returned intact with your return, so that it can be reused.

We cannot exchange items directly. If you would like a different size, colour or style, simply place a new order and return the original item as a standard return. The returned item will be refunded to the original payment method.

On all of Markbergs products there is by the Danish law a 24 months warranty, which includes manufacturing or material defects which may occur under normal use of the product. The warranty does not cover damage, malfunction or wear that is caused by poor maintenance, improper use or wear and tear.

If you discover an error, defect or claim at your Markberg product, then please send us an e-mail where you write your information, attach a picture of the claim and the receipt. When you have informed us about the claim and given us this information, we will arrange a return if the claim has been accepted. Please always make sure that the product is returned in a proper packaging. Markberg does not refund any shipping costs, if there hasn’t been made an agreement about it. Once we receive your claim, it will be reviewed and assessed within 5 workdays.

Always remember to save the receipt and send a copy of it in any possible claim situation.

You can contact us by phone +45 86130080 or by e-mail: contact@markberg.com

Read our Privacy Policy here.

If you got any questions or changes, please contact us by e-mail: contact@markberg.com       

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