Wholesale/B2B Terms & Conditions

General


Markberg ApS
Helge Nielsens Alle, 7, 2B
8723 Løsning
Denmark
CVR: 34583196

If you need any help or got some questions, feel free to contact us by phone +45 8313 0080 or e-mail: wholesale@markberg.com

Order Placement

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Payment Terms

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Delivery Terms

DAP / Comming soon...

Claim & Returns

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Product condition

You must return the goods in the same condition, as you received them and with the original receipt, if you want your purchase amount returned. You may try the product in the same way, as you would have in a store. The product will be checked when it arrives.

 

NOTE - Info regarding the purchase of packaging:

When purchasing a gift box, the amount of the gift box will only be refunded if the gift box is sent back with the return shipment and thus possible to reuse. It is also expected that the gift box is intact.

Product Exchange

If you wish to exchange a product for a different size, model, or color, simply place a new order for the item you want on our website. Then return the original item – it will be processed as a standard return.

The payment for the returned item will be refunded as soon as we receive it at our warehouse. The amount will be credited to the same payment card used when placing the original order.

If you have any questions, feel free to contact us at +45 8613 0080 or by email at contact@markberg.com.

Warranty

On all of Markbergs products there is by the Danish law a 24 months warranty, which includes manufacturing or material defects which may occur under normal use of the product. The warranty does not cover damage, malfunction or wear that is caused by poor maintenance, improper use or wear and tear.

If you discover an error, defect or claim at your Markberg product, then please send us an e-mail where you write your information, attach a picture of the claim and the receipt. When you have informed us about the claim and given us this information, we will arrange a return if the claim has been accepted. Please always make sure that the product is returned in a proper packaging. Markberg does not refund any shipping costs, if there hasn’t been made an agreement about it. Once we receive your claim, it will be reviewed and assessed within 5 workdays.


Always remember to save the receipt and send a copy of it in any possible claim situation.

You can contact us by phone +45 86130080 or by e-mail: contact@markberg.com

Privacy Policy

Read our Privacy Policy here.

 

If you got any questions or changes, please contact us by e-mail: contact@markberg.com       

Cookies

Markberg ApS are using cookies to collect data from our website, which is used to improve the consumer's shopping experience. The collected data is also used for marketing purposes in the form of demographic and user-related advertisements, so we can deliver targeted online advertisements. For all advertising formats, we register the users clicks on the delivered advertisements.

A cookie is a passive file and cannot collect information from the user’s computer, spread computer viruses or other damaging programs. The information in the collected data will be anonymous and cannot be assigned to named users. www.markberg.com uses cookies in accordance with the cookie policy.

Complaints

You are more than welcome to contact us, if you wish to appeal against the processing of your personal data or your order. Please contact us by e-mail: contact@markberg.com or phone: +45 8613 0080. If we are not able to find a solution, then you may contact following:

 

Denmark:

 

Other EU countries: